TL;DR: Toogic CRM collects only the data needed to run our service. We never sell your personal data to third parties. Your business data (leads, clients, etc.) belongs to you.
1. Overview
Welcome to Toogic CRM ("we", "us", "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CRM application, website, and related services (collectively, the "Service").
By using Toogic CRM, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Service.
2. Information We Collect
2.1 Account Information
When you register for an account, we collect:
- Full name and email address
- Phone number (for account verification)
- Company name and designation
- Password (stored in encrypted form)
2.2 Business Data You Enter
Data you add to Toogic CRM — including leads, client information, meeting notes, reminders, and payment records — is your business data. We store it securely on your behalf but do not access it except for technical support purposes (with your permission).
2.3 Payment Information
When you subscribe to Premium, payment processing is handled entirely by Razorpay. We do not store your credit/debit card details. We receive only a payment confirmation token and your plan details from Razorpay.
2.4 Usage Data
We automatically collect certain information when you use the Service:
- Device type, operating system, and browser
- IP address and approximate location
- Pages visited, features used, and time spent
- App crash reports and error logs
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve the Toogic CRM Service
- Create and manage your account
- Process payments and issue invoices/receipts
- Send transactional emails (account verification, payment confirmation, etc.)
- Send product updates and promotional communications (you can opt out anytime)
- Provide customer support
- Monitor and analyze usage patterns to improve user experience
- Detect, prevent, and address security incidents or technical issues
- Comply with legal obligations
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share data only in the following limited circumstances:
- Service Providers: We share data with trusted vendors (Firebase, Razorpay, email providers) who assist in operating our Service, under strict data processing agreements.
- Legal Requirements: We may disclose information if required by applicable law, court order, or government authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred to the acquiring entity.
- With Your Consent: We may share information for any other purpose with your explicit consent.
5. Data Security
We implement industry-standard security measures to protect your data:
- All data is encrypted in transit using TLS/SSL
- Data at rest is encrypted in Firebase Firestore
- Passwords are hashed using bcrypt or Firebase Authentication
- Access controls limit who can access production systems
- Regular security audits and vulnerability assessments
Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website to:
- Remember your login session and preferences
- Analyze website traffic and user behavior (via Google Analytics)
- Improve our Service
You can control cookies through your browser settings. Disabling cookies may affect some features of our website.
7. Your Rights
Under applicable data protection laws, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Portability: Request export of your business data in a machine-readable format
- Opt-out: Unsubscribe from marketing emails at any time
To exercise any of these rights, contact us at toogicofficial@gmail.com.
8. Children's Privacy
Toogic CRM is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us immediately and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or prominent notice in the app. Your continued use of the Service after changes constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: